Shipping and return policies for Silica-gel
- Shipping Info
All orders are shipped from DALLAS TEXAS! USA! YEE-HAW! unless otherwise stated. Mail-order items are generally sent out within 48 hours (most times within 24). We do not ship on US public holidays, orders made on a public holiday will be sent the next business day. We prefer to use USPS and for vinyl we will try to use Media Mail where applicable unless other arrangements are made.
We try our best to get your orders to you in mint condition. We're music lovers ourselves, and know exactly how excited you are about your purchase. If your order arrives in an unsatisfactory condition, please let us know immediately.
- Return Policy
We offer a return policy on all physical items returned in new, re-saleable condition within 14 days. Contact us through bandcamp or email@example.com for details. We will advise how to return items to us. Please do not return items to us without contacting first, or we will not be able to trace where it has come from.
Please note we cannot accept returns of download products.
We will do our best to replace any faulty item free of charge. Contact us explaining what the problem is and we will promptly get back to you. We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty items to us without contacting us first at firstname.lastname@example.org.